Technology leaders can help businesses prepare for major market changes through talent, project, and governance strategies. Customer experience, employee retention, and even revenue success will depend on how CIOs use the variety of AI tools at their disposal. As technology develops, AI will increasingly be used to create various essential components of work. This long-term trend is being supported by IT leaders. The fact is that each team and department performs routine, rule-based tasks on a daily basis, including processing transactions, balancing records, gathering and entering data, and many others. These administrative tasks are tedious and boring.

Companies across the globe are embracing artificial intelligence (AI) within their organizations -- 51% of firms have already implemented or are expanding their implementation of AI. An additional 20% plan to implement AI in the next 12 months.1 However, to ensure success and mitigate the risks, CIOs must take the lead and engage the lines of business on their AI initiatives, modernize IT, and ultimately drive the AI agenda. CIOs are optimally positioned to build the organization's overall AI capabilities as the data, applications, server, accelerator, fabric, and storage infrastructures that they manage are critical for driving business value with AI. However, their IT teams will need to transform.